Night Audit Supervisor

Kelowna, BC, Canada

Full Time

Experienced

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

If you are looking for exciting and rewarding opportunities to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:
Under the guidance of the Front Office Manager, the Night Audit Supervisor is responsible for leading Front Desk operations during night shifts from 11:00pm to 7:00am, ensuring and maintaining a consistently high standard of guest service. You will be responsible for checking guests in and out, coaching the night team and maintaining the smooth flow of front desk services and daily night operations of Eldorado Resort.

What will you be doing?
You will be responsible for performing the following tasks to the highest standard:

Assist management in training, evaluating, counseling, motivating, and coaching night employees; serve as a role model.
Develop/maintain positive working relationships; support night team to reach common goals; listen and respond appropriately to employees’ concerns.
Supervise and assist the Front Desk Night team as required.
Handle complaints and provide resolution.
Assist Front Office Manager as required.
Serves as the property manager on duty as required.
Follow company and Front Office policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training.
Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety, and participating in an evacuation if necessary.
Have a complete understanding of key systems.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Welcome and acknowledge guests; anticipate and address guest needs; assist individuals with disabilities; thank guests with genuine appreciation.
Maintain confidentiality of proprietary information; protect company assets.
Prepare, review, and ensure that all required daily reports are emailed accurately every evening.
Ensure personal appearance is clean and professional.
Accuracy and accountability of payment verification, process deposits. Ensuring that Night Auditors close their cash out properly.
Ensure that Security checks are done 3 times per shift and that the Resort appearance is impeccable. Address any situations that may arise.
End of the day and batch closing for both properties.
Other duties and projects as requested

What are we looking for?
To successfully fill this role, you should demonstrate the following:

3+ years of experience as Guest Services Agent or similar.
Opera Cloud Experience is an asset.
First Aid certification is required.
Ability to plan, prioritize and complete multiple projects in a timely manner.
Ability to develop common sense solutions to everyday problems.
Ability to develop and motivate staff to achieve goals.
Ability to work with all employees to promote teamwork and cooperative relationships within and across departments.
Ability to provide ongoing coaching to staff to enhance performance.
Ability to stand, sit, or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
Must be available to work varied shifts: including days, evenings, overnights, weekends & holidays.
Must be legally eligible to work in Canada without restriction.

Perks

Extended Health and Dental Benefits
Employee discounts on accommodations, dining and marina at our properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points, and Hampton Inn & Suites Kelowna Airport, Home2Suites).
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development.

Don't miss this exciting opportunity to join our Eldorado Resort family!

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Have you previously been employed or are you currently employed by any Argus Hospitality Group operated property ( Hotel Eldorado, Manteo, Eldorado Marina, Four Points, Hampton Inn & Suites, Home2 Suites)?*

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