Banquet Captain

Kelowna, BC, Canada
Full Time
Entry Level

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.
 

If you are looking for exciting and rewarding opportunities to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd owned Restaurants and Hotels, fun social events, and great colleagues!
 

What we offer:

  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
  • World-wide accommodation and dining discounts with Marriott brands.
  • An excellent work environment, with a focus on staff recognition, teambuilding and an atmosphere of growth and development.
  • Internal growth and a culture of promotion from within.
     

POSTION SUMMARY: 

As a Banquet Captain, you would be responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 

GENERAL DUTIES AND RESPONSIBILITIES:

You will be responsible for performing the following tasks to the highest standard:

  • Report for duty punctually, in full uniform according to appearance and grooming standards 
  • Promote and maintain a positive working relationship at all times with all the colleagues of Eldorado Resort
  • Demonstrate a complete understanding of all policies, procedures and standards stated in The Food & Beverage Employee Handbook 
  • Consistently offer professional, friendly and warm hospitality to all guests  
  • Foster and practice teamwork and cooperation with all other positions existing in the hotel  
  • Use empowerment to turn challenges into opportunities.
  • Supervise food and beverage service throughout banquet functions to ensure quality service and product quality 
  • Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. 
  • Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner 
  • Participate in and lead department meetings 
  • Process banquet checks accurately and efficiently for payment 
  • Ensure guest satisfaction throughout the meal service 
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
     

SKILLS AND QUALIFICATIONS:

To successfully fill this role, you should demonstrate the following:

  • Previous work experience within an upscale high volume establishment
  • Basic knowledge of banquets and catering and good knowledge of wines/beverages
  • Excellent interpersonal skills and a team player attitude
  • Willingness to learn new concepts and ideas
  • Serving it Right/SmartServe Certified
  • Passion for food, beverage, and providing excellent customer service
  • Ability to multi-task
  • Strong oral and written communication skills
  • Ability to stand for long periods of time
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