Sales Coordinator

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

When you've enjoyed a delicious meal on our Boardwalk or stayed in one of our rooms, you'll understand what we mean when we say Eldorado Resort is life in a postcard. We're currently looking to fill the role of Sales Coordinator, if this is something you might be interested in, keep reading! 

• Meets with clients in the absence of the Director of Sales or Sales Managers to convey details of the sale effectively and professionally to the client.
• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
• When required, conduct site inspections with clients, showcasing all facilities that Eldorado Resort has to offer.
• Participation in site tours, FAMS, industry events, sales blitzes and client entertainment as required.
• Acts as the “gatekeeper” for the Sales & Catering Department, answering all incoming phone calls and emails for Eldorado Resort and directing to the appropriate Sales, Conference Services Team Member.
• Maintain a database of all inquiries and leads with a goal of consistent and timely follow up.
• Although primary focus for bookings and coordination is for Eldorado Resort, when a group, meeting or event is not able to be accommodated or the fit is better suited for our sister properties, ensure that referrals are being made.
• Maintaining an inventory of all promotional supplies and collateral.
• Coordination of sales trips for Sales Managers attending trade shows & community events – tradeshow packing & post return completion.
• Execute the Group pass over process, ensuring all required documentation is in place and accurate prior to transferring the file to Conference Services.
• Manages merge documents and custom reports from the Opera Sales & Catering System and becomes the property’s Opera champion ensuring data is entered correctly, reports are created and accurate.
• Copying and distributing evening reports and internal correspondence.
• Ensures communication is consistent between Sales Team & all other hotel departments.
• Assist with direct mail campaigns.
• Pickup supplies for FAM’s, VIP guests, etc.
• Tradeshow packing and post return completion, including e-blasts and mailouts.
• Prepare blitz, sales and media kits as required.
• Responsible for sales support and general office duties including stationary order for Sales Department.
• Completes all daily, weekly and monthly reports.
• Responsible for the highest standards of conduct, integrity and ethics of yourself or any other department and reporting any complaints, concerns or irregularities directly to the Director of Sales & Marketing or General Manager.
• Maintain the office files and keep the office area in an orderly manner as per Health & Safety standards. 
• Oversee donation/sponsorship requests and the fulfillment. 
• Other duties as assigned by Director of Sales & Marketing and General Manager

• Must have hotel/resort Sales experience to understand operations.
• Must possess excellent communication skills, both written and oral. 
• Must be organized and detail-oriented, able to multi-task and prioritize.
• Must have excellent typing skills and accuracy.
• Computer literate in the following programs: Windows, Excel, Word, Internet, 
• Understanding of Opera PMS and Sales & Catering systems an asset.
• Able to work in an open office setting.
• Willingness to contribute to a flexible team atmosphere.
• Ability to listen, ask questions, adapt information and address problems quickly 
• and efficiently.
• Must be organized, responsible and flexible to work in a fast paced, often demanding environment.
• Must be friendly, outgoing and enjoy meeting new people in a professional manner.
• Must be legally entitled to work in Canada without restriction.

Perks:

• Competitive Compensation
• Extended Health and Dental Benefits
• Employee and Family Assistance Program
• Employee discounts on accommodations, dining and marina at our sister properties (Eldorado Marina, Four Points by Sheraton, Hampton Inn & Suites Kelowna Airport, and Home2Suites Fort St /John)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development
   

Don't miss this exciting opportunity to join our Eldorado Resort family!