Housekeeping Supervisor

If you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Eldorado Resort is currently looking for a full-time, Housekeeping Supervisor to join our team. 

Our beautiful lakeside property offers a wide range of exciting career opportunities. We also offer employee discounts on water sport rentals, fun social events, incredible colleagues, and finally, discounted hotel stays and food & beverage at all Argus owned Restaurants and Hotels!

Position Summary
The Housekeeping Supervisor assists the Housekeeping Department in ensuring the smooth and consistent operation of housekeeping. Additionally, maintaining that the highest standards of cleaning are met in an attentive, friendly, efficient, and courteous manner. 

What will you be doing? 
You will be responsible for performing the following tasks to the highest standard:

• Ensure policies and procedures are followed consistently through daily operations
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in the daily briefing, daily warm-up, and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences
• Develop a strong team of associates through effective leadership
• Deliver excellent and prompt guest service
• Proactively address any day-to-day operational concerns, determining appropriate solutions and actions to be taken
• Comply with all safety regulations of assigned tasks, while ensuring a clean and safe working environment
• Actively participate in the hotel health and safety program; ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures
• Adhere to all environmental policies and programs as required
• Assist in the day-to-day operations of housekeeping including scheduling, planning, workload, delegating tasks, and communication across departments
• Assist with training and introduction of new team members, and performance management
• Other related duties and projects as assigned

What are we looking for?
To successfully fill this role, you should demonstrate the following:

• Previous housekeeping experience is required
• Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly, and engaging service
• Good computer literacy (experience and proficiency in MS Word, Outlook, and Excel)
• Strong interpersonal and problem-solving abilities
• Detail oriented, organized, focused on quality, with effective time management skills
• Highly responsible and reliable, demonstrating initiative as required
• Proven ability to perform under pressure in a fast-paced, team-based environment
• Excellent communication skills, both verbal and written
• Available to work varied shifts: days, weekends, and holidays

Perks

• Extended health benefits
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!