Assistant Hotel Manager
Kelowna, BC, Canada
Full Time
Manager/Supervisor
Assistant Hotel Manager – Eldorado Resort
Reports to: General Manager
Job Summary
The Assistant Hotel Manager is a hands-on, boots-on-the-ground leader responsible for the daily execution of the Eldorado Resort’s operational standards. Reporting to the General Manager, you will be the primary driver of guest service excellence and departmental efficiency. As we celebrate our 100th year, you will focus on stabilizing operations, refining our Food & Beverage delivery, and building a high-performance culture where staff feel supported and held to a high standard of accountability.
Core Responsibilities
- Operational Execution: Manage the day-to-day workflow of all resort departments. You aren't just overseeing from an office; you are on the floor, identifying bottlenecks and ensuring the Owner’s vision is translated into consistent service.
- F&B Focus: Take a lead role in optimizing Food & Beverage operations. You will work closely with the F&B leadership to ensure quality control, menu consistency, and profitability during our high-volume anniversary season.
- Team Building & Engagement: Move beyond "mentorship" to active team development. You will be responsible for improving staff retention through clear communication, professional development, and creating a culture of mutual respect.
- Financial & Labor Management: Drive the "bottom line" through practical means. This includes auditing weekly schedules against occupancy, managing COGS in F&B, and ensuring all departments stay within their operational budgets.
- Quality Control: Maintain total accountability for the "look and feel" of the resort. This means regular walkthroughs to ensure meticulous cleanliness, curb appeal, and that grooming standards are met across all touchpoints.
- Tactical Problem Solving: Act as the primary point of escalation for guest and operational issues, resolving conflicts with a focus on immediate, practical solutions that protect the resort’s reputation.
- Regulatory Compliance: Ensure all departments are strictly adhering to BC Employment Standards, liquor laws, and health and safety regulations.
- Operational Background: 10+ years of progressive hospitality leadership.
- Proven People Leader: A track record of building and stabilizing teams. You should be able to demonstrate how you’ve improved employee engagement or reduced turnover in previous roles.
- Practical Financial Skills: Strong experience with P&L management, specifically the ability to manage labor costs and F&B margins in a high-volume environment.
- Local Knowledge: A strong understanding of the British Columbia hospitality market and labor landscape is highly preferred.
- Resilience: The ability to remain "calm in the storm" during peak seasons and the flexibility to roll up your sleeves and assist the team during high-pressure shifts.
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